Urgent! Customer Service Officer Job Opening In Lagos – Now Hiring ACR Globe
Job Title: Customer Service Officer Location: Remote Reports To: VP Operations Manager Company: African Market Acquisition About African Market Acquisition African Market Acquisition is a premier online platform for trading premium assets across Africa.
Backed by a team of experts in business brokerage, asset management, and digital platform development, we are dedicated to streamlining the buying and selling of high-value businesses, properties, and investment opportunities.
Our deep understanding of the African business landscape positions us as a trusted partner for investors and asset owners across the continent.
Position Summary We are seeking a courteous, professional, and resourceful Customer Service Officer to serve as a key point of contact for clients interacting with our platform.
This role requires someone who is proactive, solutions-oriented, and passionate about providing outstanding support to users navigating asset transactions in a digital environment.
Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Guide users through platform features, registration, and listing or acquisition processes.
Handle customer complaints or issues, ensuring swift resolution and customer satisfaction.
Maintain accurate records of interactions, transactions, and feedback using the CRM system.
Coordinate with internal teams (tech, sales, brokerage) to ensure smooth service delivery.
Follow up on customer interactions to ensure problems have been resolved effectively.
Support Client onboarding and educate users on how to maximize their experience on the platform.
Escalate complex or unresolved issues to the appropriate department while maintaining ownership of communication.
Assist in creating customer service policies, FAQs, and self-service content.
Qualifications and Experience OND/HND/Bachelors degree in Business Administration, Communications, or a related field.
13 years of experience in customer service, preferably in tech, e-commerce, financial services, or digital platforms.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce).
Customer-first mindset with the ability to stay calm under pressure.
Problem-solving skills and the ability to adapt to changing processes and customer needs.
A basic understanding of asset trading, brokerage services, or investment platforms is an added advantage.
What We Offer A front-line role in one of Africas fastest-growing digital asset platforms.
A collaborative and supportive work environment.
Training and career development opportunities.
Competitive salary with performance-based incentives.
Exposure to a high-value network of businesses, investors, and professionals.
1-3 years
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Lagos, Nigeria using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 102 jobs in Nigeria and 42 jobs in Lagos. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ACR Globe is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Jobs Lagos.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ACR Globe adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Jobs Nigeria varies, but the pay scale is rated "Standard" in Lagos. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer interview at ACR Globe, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ACR Globe's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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